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Frequently asked questions

  • I am an individual, can I buy?

    Yes, Home & Office Glass Design honors orders from individuals.

  • I am a legal entity, can I buy?

    Yes, Home & Office Glass Design honors orders from legal entities. All you have to do is enter your company details at registration or during the order process, and you will receive a tax invoice with your company details.

  • Do I need an account to place an order?

    Yes, in order to shop on our website, you need to create a user account.

  • I forgot my account password, how do I retrieve it?

    If you have forgotten your password, please use the "recover forgotten password" option available on the account login page.

  • Can I find out more information about previous orders?

    Yes, you can check your order history on the website by going to the "my account" section.

  • I want to purchase a product that is out of stock, how do I proceed?

    For more information about product availability, please contact us using the contact form on the website.

  • Is it possible to ship an order out of the country directly from the factory?

    Yes, Home&Office Glass Design can deliver to any destination in Europe.

  • What is the delivery time for standard windows?

    Delivery time for standard windows is 7 working days for Romania and 30 working days for Europe.