Frequently asked questions
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I am an individual, can I buy?
Yes, Home & Office Glass Design honors orders from individuals.
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I am a legal entity, can I buy?
Yes, Home & Office Glass Design honors orders from legal entities. All you have to do is enter your company details at registration or during the order process, and you will receive a tax invoice with your company details.
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Do I need an account to place an order?
Yes, in order to shop on our website, you need to create a user account.
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I forgot my account password, how do I retrieve it?
If you have forgotten your password, please use the "recover forgotten password" option available on the account login page.
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Can I find out more information about previous orders?
Yes, you can check your order history on the website by going to the "my account" section.
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I want to purchase a product that is out of stock, how do I proceed?
For more information about product availability, please contact us using the contact form on the website.
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Is it possible to ship an order out of the country directly from the factory?
Yes, Home&Office Glass Design can deliver to any destination in Europe.
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What is the delivery time for standard windows?
Delivery time for standard windows is 7 working days for Romania and 30 working days for Europe.